01More than 30 days before arrival
You cancel free of charge and we return everything you paid within fourteen days, to the account you paid from.
Cancellation policy
Plans change. Here is exactly what happens if you cancel.
0230 to 14 days before arrival
We return half of the amount paid. We keep the other half to cover the dates, which at that point rarely get filled again.
03Less than 14 days before arrival
The amount paid is non-refundable. Even so, we always try to fill the dates with other guests first, and if we manage it, you get everything back.
04Moving your dates
If you need to shift the dates rather than cancel, write to us. If we have space, we move the stay within twelve months at no charge.
05If we cancel
This happens only rarely, for instance a fault we cannot fix in time. In that case we return the full amount and help you find alternative accommodation nearby.
06Travel insurance
If you are booking far ahead, consider cancellation insurance. It is usually cheap and covers situations neither side can influence.
Last updated: 25 August 2026
TatraGarden Soul
- Tatranská Lomnica, 059 60 Vysoké Tatry
- +421 900 123 456
- ahoj@tatragardensoul.sk